Refund policy

Return & Refund Policy – Explore Outfitters

At Explore Outfitters, we want you to love what you wear. If you're not completely satisfied with your purchase, we’re here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To qualify for a return, the item must be:

  • In the same condition as received

  • Unworn or unused, with original tags

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 exploreoutfitters13@gmail.com

📦Returns must be sent to the following address:

Once your return is approved, we’ll provide a return shipping label and clear instructions. Please note: Items sent back without prior return request will not be accepted.

If you have any questions at any point, reach out to us at exploreoutfitters13@gmail.com.

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately. We’ll evaluate the issue and work to make it right — fast.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized items

  • Gift cards

  • Sale items (final sale only)

If you're unsure about a specific item, feel free to contact us.

Exchanges

Need a different size or color? The fastest way is to:

  1. Return the original item.

  2. Once approved, place a new order for the replacement.

EU Customers – 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery — no questions asked.

As with our standard policy, returned items must be:

  • Unused and unworn

  • In original condition and packaging

  • Accompanied by proof of purchase

Refunds

Once your return is received and inspected, we’ll notify you regarding approval. If approved, a refund will be issued to your original payment method within 10 business days.

Note: It may take additional time for your bank or card issuer to process the refund.

If it has been more than 15 business days since approval and you haven’t received your refund, please email us at exploreoutfitters13@gmail.com.